Terms, delivery and refunds

Last updated 2 October 2026. Written in plain English, but these are still our legal terms. Questions about anything here? Email [email protected].

1. Who we are

Puzzled Post is run by Kevin Eva, a sole trader trading as Cadline 360 (not a registered company, not registered for VAT). Address for all purposes, including legal notices: 11 Louis Botha Street, Bonaeropark, Kempton Park, 1619, South Africa. Email [email protected]. Phone +27 67 706 5784. Website puzzledpost.com. We don't belong to any industry body or follow any industry code of conduct.

2. These terms

• These terms apply when you buy from us, use a product, file, unlock code or game of ours, or use this website, including if you join a game on your phone without buying anything. By doing any of these things, you agree to them. If you don't agree, please don't use our products or this website.
• Our privacy page explains what we keep about you, and forms part of these terms. The weekly challenge has its own rules as well.
• If you bought on Etsy, Etsy's own terms cover the payment, delivery and refunds of that order. These terms cover using the product, the unlock code and our online services.
• To buy, you must be 18 or over, or have a parent's or guardian's permission. Age limits for phone games are in section 4.

3. What you buy and what you may do with it

The product

Each product is digital. It includes a game or puzzle-maker file, a "Read me first" guide and an unlock code. Some products also let you play online or on phones. Each product's page says what it includes. Nothing is posted to you.

Your licence

When you buy, we give you a personal licence to use the product. It is yours to keep, but you can't transfer it to anyone else. You may:

• use it as often as you like, for yourself, your family and friends, and a club or group you play with;
• make as many puzzles with it as you like and send them to anyone for free. The puzzles you make are yours;
• run games for the players you invite, who don't need to buy anything to join.

You may not:

• resell, rent out, give away or share the product file, the guide or your unlock code;
• post your unlock code where others can see it;
• copy our games, artwork, text or code into anything else;
• get round the unlock code or other protections;
• use the product to run paid events, or as part of a business, without our written permission. Just ask.

If an unlock code has been shared publicly, we may switch it off. If you're the person who bought it, we'll give you a new code.

Prices and payment

Prices are in South African rand (R). We aren't registered for VAT, so there is no VAT to add. There are no delivery charges. If you are outside South Africa, we also show a rough price in your currency at today's rate. PayFast takes the payment, and you can choose to pay in your own currency there. The amount on your card statement may differ slightly because of your bank's exchange rate and fees. PayFast handles your card details on its secure payment page. We never see or keep them.

If we show a wrong price by obvious mistake, we'll tell you before delivering and you can choose to pay the right price or get your money back.

Devices

The file opens on computers and Android phones. On iPhone and iPad, you use the product online with your unlock code. Online features and phone games need an internet connection and a recent web browser. Help explains which devices work how. Please check it before you buy.

Updates and changes

We may improve products, fix problems and change or remove features. Updates are free. A new version downloads as a new file, so the one you have keeps working. We won't take away the main thing a product was sold to do.

Our online services

Using a product on this website, downloading updates and playing games on phones all depend on our online services. We work hard to keep them running, but we can't promise they will always be available or free of faults. They may sometimes be slow or offline, for example during maintenance, while a provider is having problems, or when a daily limit is reached.

If we ever plan to stop an online service that a product you bought relies on, we will give at least 6 months' notice on this website, and by email if we have your address. The file in your download keeps working without our online services, as far as that product allows.

4. Games played on phones

Some games run on a shared screen (a laptop or TV), with each player using their own phone. In these terms the organiser is the person who opens the game, usually the buyer. A player is anyone who joins.

Who may play

• Players must be 13 or older.
• Players under 18 need a parent's or guardian's permission, and should use a nickname, not their real name.
• Players join for free with the room code. They don't need an account or to buy anything.
• The organiser decides who gets the room code and is responsible for who joins. Please share it only with people you are playing with.

What players send

Everyone is responsible for what they type and send in a game, including names, moves and messages to other players. We don't read, check or moderate them. Please don't send anything that is:

• abusive, threatening, hateful, sexual or harassing;
• illegal, or harmful to children;
• someone else's private details;
• pretending to be someone you aren't.

Please also don't try to break, overload, copy or interfere with our services or other players' games. We may close a room or block access if these rules are broken, or to protect players or our services.

Saved games and moves between game nights

• A saved game or campaign is kept on the organiser's device, not by us. Clearing the browser, changing device or losing the device can lose it. Use "Save a copy" often.
• We can't see, back up or recover saved games.
• Moves and messages that players send between game nights wait on our service until the organiser opens the next game night. They are then deleted.
• A room nobody uses for 60 days is deleted, along with anything waiting in it.

Connecting

To keep games fast, phones on the same game may link to each other directly. When they can't, messages pass through our service. The privacy page explains what that means for you.

5. Your puzzles and content

You are responsible for what you write in the puzzles you make and send, and for having the right to use any words or pictures you put in them. Puzzles you make never reach our server, so we can't see or recover them. In phone games, moves and messages pass through our service only as described in section 4.

If someone claims against us because of what you sent or made with our products, in breach of these terms or the law, you agree to cover our reasonable costs of dealing with it, as far as the law allows.

6. Play safely

• Some games have flashing lights, fast movement, loud sounds and phone vibration. If you or anyone playing has epilepsy or is sensitive to flashing lights, take care, and stop if anyone feels unwell.
• Take breaks. Keep an eye on the people around you and on the room while playing.
• Never play while driving, cycling or crossing a road.
• Treasure hunts and party games are for supervised play. An adult should check hiding places and the area are safe for the children playing.

7. Free games

The free games, the daily puzzles and the weekly challenge on this site are offered as they are, and may change or end at any time.

8. Our content and names

Our products, games, artwork, text, sounds and code belong to us or the people who license them to us, and are protected by copyright. "Puzzled Post" is our trading name. Our war games work alongside any tabletop miniatures game. We are not linked to, endorsed by or sponsored by any game publisher, and any other names belong to their owners.

9. Delivery

• Instant, worldwide, no delivery charge. As soon as PayFast confirms your payment (usually a few seconds), your download page opens on screen.
• We also email you the link to the address you gave before paying. The link keeps working, so you can download again later. This email is your record of the purchase. Please keep it.
• The download page gives you the file, the "Read me first" guide with your unlock code, and a way to use the product online.
• No email after an hour? Check your spam folder, then write to [email protected] and we'll send the link again.

10. Refunds

We want you to be happy with what you buy. You get a full refund if, within 30 days of buying:

• the product doesn't work on your device and we can't fix it for you;
• your download never arrived and we can't get it to you;
• the product is not as described;
• you were charged twice, or bought the same product twice by mistake (we refund the extra one).

Change of mind. Your download is delivered the moment you pay, at your request. Once your download page has opened, you no longer have a right to cancel for a change of mind. This applies to the 7-day cooling-off period under South Africa's Electronic Communications and Transactions Act, and to the similar right in other countries, as far as their laws allow. If you're unsure, try the free 1-minute puzzle and the free games first.

To ask for a refund, email [email protected] from the address you bought with and tell us what went wrong. We reply within 2 working days. Refunds go back to the card you paid with, through PayFast, within 10 working days. When we refund, your unlock code stops working, so please delete the file. Etsy orders are refunded through Etsy.

11. Cancellation

You can cancel at any time before you pay: just close the page, and nothing is charged. You can check your order and email address, and correct them, before you pay. Orders are delivered straight after payment, so there is nothing to cancel afterwards. If something is wrong, see Refunds.

There are no subscriptions or repeat charges. If you get news emails from us, every one has a one-click unsubscribe link.

12. Our responsibility to you

• Your rights by law come first. Nothing in these terms takes away rights you have by law where you live. That includes rights under South Africa's Consumer Protection Act, where it applies. Nothing limits our responsibility for gross negligence, deliberate wrongdoing, or anything else the law doesn't allow us to limit.
• The rest is offered "as it is". Apart from those rights and what we promise in these terms, our products, games and online services are provided as they are. We don't promise they will suit every purpose or always be available.
• As far as the law allows, we aren't responsible for:
  • losses we couldn't reasonably have foreseen;
  • business losses;
  • lost saved games or campaigns;
  • problems caused by your device, browser or internet connection;
  • what other players send;
  • how you or your players use the products.
• As far as the law allows, the most we owe you for anything to do with a product is what you paid for it. For free games and players who didn't buy, we owe nothing.

13. Things outside our control

We aren't responsible for delays or failures caused by things we can't reasonably control. Examples are outages at our service providers (such as Cloudflare, PayFast or our email provider), internet failures, power cuts, natural disasters or acts of government.

14. Complaints and disputes

If something is wrong, please email [email protected] first. We reply within 2 working days and will try to put it right.

If we can't settle it, South African consumers can go to the Consumer Goods and Services Ombud (cgso.org.za) or the National Consumer Commission (thencc.org.za). These terms are governed by the law of South Africa, and the South African courts deal with disputes. If you live in another country, you also keep any right your own country's law gives you to take a case to your local courts.

15. General

• If a court finds part of these terms invalid, the rest still applies.
• If we don't enforce a term straight away, we can still enforce it later.
• We may transfer our rights and duties under these terms to someone who takes over Puzzled Post. Your rights won't be reduced.
• These terms, the privacy page and, for the challenge, its rules are the whole agreement between us about our products and website.
• We may contact you by email at the address you gave us.

16. Changes to these terms

We may update these terms. The date at the top shows the latest version.

• A purchase is covered by the terms shown when you bought.
• For our ongoing online services, a new version applies from the date it is published.
• If a change matters, we will say so on this page at least 30 days ahead, and by email if we have your address.

You can save or print this page to keep a copy.